• Our Guarantee
  • We believe that our livestock is truly some of the healthiest marine livestock available online. With that said, we also believe that our customers are honest and only have the best interest of their tanks and livestock in mind.

    TankStop can offer such good prices on our livestock to our customers by selling healthy livestock and adhering to the best shipping practices. If our customers stay honest and follow our acclimation and quarantine procedures, we can continue to offer such good prices and generous guarantees.

    Live Arrival Guarantee
    All fish, coral and inverts on TankStop are covered by a Live Arrival guarantee. The most demanding and hard to care for livestock are only eligible for our Live Arrival guarantee unless otherwise noted. This guarantee covers any livestock that passes away during the shipping process and is DOA (Dead on Arrival). You must contact us within three hours of delivery receipt with images of the deceased livestock to be eligible. Each case will be treated on a case by case basis, since we only want the best experience for our customers, especially with hard situations like deceased livestock. To initiate a DOA claim, please contact us and we’ll instruct you of how to get a replacement item. If the same item isn’t in stock for a period of two weeks a store credit will be issued. Shipping of DOA replacements is not covered by TankStop. We charge $49.99 for DOA replacement shipping for boxes under 25 pounds and $79.99 for boxes over 25 pounds. Most boxes are under 25 pounds and we will provide you with an estimate while processing the DOA replacement.

    Items marked as "No Guarantee" offer no guarantee, even live arrival. These items are so delicate that we cannot over any guarantee on them. This is mostly for sharks and rays. When ordering an item flagged for "No Guarantee" please contact us for more details.

    7 Day Guarantee (Quarantined Fish Only)
    TankStop offers a 7 Day Guarantee on all but the hardest to care for fish, coral and inverts. This guarantee starts the day the order is received and expires 7 days after order receipt. Please note that certain difficult to care for species are only eligible for the Live Arrival Guarantees. Deceased livestock that perished due to aggression, jumping out of the tank and other non-health related causes of death are not covered. Each claim will be dealt with on a case by case basis. To initiate a claim for our 7 day live guarantee, please contact us and we’ll instruct you of how to get a replacement item.

    TankStop will only honor our 7 Day Guarantee on fish that are going through the quarantine process. There are too many variables for fish deaths that are released straight into a display tank. TankStop also offers our own quarantine service if you do not have the time to quarantine your own fish. You can find out more about our quarantine service here. If you have any other issues about quarantine please feel free to contact us.

    * Note that shipping charges are not eligible for refunds, only the price of the livestock. Also some very sensitive species are not eligible for a dead on arrival guarantee.

    ** Our guarantee only applies to livestock included in the initial order. Replacement items or items purchased with guarantee credits will only receive our Live Arrival Guarantee. We reserve the right to not offer 7 day guarantees in cases where numerous deaths occur, indicating an environmental issue with a customer's tank. Credits cannot be used towards shipping charges or free shipping.

    ***Missing or refusing a shipment may void any applicable guarantees, and relies at the discretion of TankStop staff.

    If you have any questions about our live guarantees, please feel to contact us with any questions.

    Browse the categories below to look over our selection of saltwater fish, coral, inverts and live rock...